DONATION FAQ
Is my credit card information secure?
The 12 Angels organization takes every precaution to protect our donors'
information. When you submit sensitive information via the Web site, your
information is protected both online and offline. We use high grade encryption
and the https security protocol to communicate with your browser software. This
method is the industry standard security protocol, which makes it extremely
difficult for anyone else to intercept the credit card information you send to us.
Companies we work with to process credit card transactions also use high grade
encryption and security protocols. We are committed to the protection &
privacy for all of our users; it is the policy of the 12 Angels organization to
continually review and enhance our fraud protection systems and our other
processes to fight identity theft. You can call us at (888) 233-1411 if you have any
questions about your financial donation or info@12angels.org.
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My donation was denied. Why?
If your donation failed after completing the transaction, it is likely that information
provided, such as the credit card identification number did not match exactly
with what is on file at your bank. For further assistance, you may contact our
Donor Services Department at (888) 233-1411, or donor@12angels.org. For
quicker response, please have the details of your transaction ready when you
contact us.
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Can I cancel a donation?
You may need to cancel a donation. Here's how: Contact the 12 Angels’ Donor
Services Department at donor@12angels.org or (888) 233-1411 and they will
request some information and handle your cancellation. For quickest assistance,
please have the details of your transaction ready when you contact us.
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Can I choose which project I would like my donation to go to?
Not at this time. The 12 Angels Evergreen Fund began operations in June of 2005.
We received our approval as a 501c3 tax exempt organization in November of
2005. Your donations to the 12 Angels will help fund our projects and build our
organization. Our organization uses 10% of our donations for fund raising
purposes and the other 90% of money collected is directed into our mission of
increasing productivity in the recovery community. Please contact our 12
Angels Donor Services Department at donor@12angels.org or (888) 233-1411.
Please have ready the date of your gift and the dollar amount. If you need to
leave a voicemail message, please be sure to leave your name and phone
number, including your area code.
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Can I dedicate my donation to someone or make a donation on behalf of a
person?
Yes. You can make your donation a "tribute" to someone—in their honor, or in
memory of a lost loved one. This information is entered in the Honor/Memorial
Donation section. The 12 Angels’ staff will mail a Tribute card to your recipient
announcing that an Honor or Memorial donation was made by you. You will also
receive a card acknowledging your gift.
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I would like to donate clothes, cars or other items to charity. Do the 12 Angels
organization accept in-kind donations?
We accept certain types of donations. Please contact us for further information
on the types of goods we will accept. We greatly appreciate your support, if we
cannot take your donation we will be happy to refer you to a local charity that
works with addicts or alcoholics. Please contact our Donor Services Department
at (888) 233-1411 or send an e-mail to donor@12angels.org.
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Can I make automatic credit card donations?
Yes, please contact our Donor Services Department at (888) 233-1411, or
donor@12angels.org and we will assist you further.
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Why do you require my email address?
Your email address is required so we can send you a proper acknowledgement
of your gift. Details of your donation are found in this email, which you can print
or save for tax purposes.
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Why do you require another identification number besides my credit card
number?
The Card Security Code (CSC) is a 3- or 4-digit number printed on your credit
card. It provides added security when you use your card on the Internet or over
the phone. The number appears only on the card itself, not on receipts or
statements.
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Why do you require a donation amount of $5?
Like any other online credit card processing system we are charged by credit
card companies. We don't want donors' well-intended gift to be offset by
processing fees.
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How long will it take for my Tribute Card to be delivered to the recipient?
Allow 1-2 weeks. During holidays, we increase production so that cards deliver
quicker, knowing that many donors send these tribute donations as holiday
remembrance gifts to loved ones.
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I made a donation online (or a memorial/in honor of donation) and now I have
questions about it. Who can I call?
Donor Services Department (888) 233-1411 or donor@12angels.org
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I don't see a project I want to donate to. What do I do?
Please contact us. Our goal is to serve the community of recovering addicts and
alcoholics in our area. If you would like to make a suggestion for a project
please contact us at (888) 233-1411 or donor@12ngels.org for assistance.
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I live outside the U.S. Is this why I'm having trouble making a donation?
Donors from outside the U.S. can make a gift as long as their credit card is
supported by a U.S. based card company. Our online donation system is
designed to protect donor security and privacy, and prevent illicit use. If your
credit card is non-US based, you can still mail in your gift by check to 8530
Appian Way, Los Angeles, CA 90046.
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The 12 Angels organization is not a government agency and all our services are
due to the generosity of people like you. The value of your donation is increased
by the fact that the ratio of volunteer 12 Angels workers to paid staff is quite high.
Contributions to the 12 Angels Evergreen Fund, a tax-exempt organization under
Section 501(c)(3) of the Internal Revenue Code, are deductible for computing
income and estate taxes.
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